Assistant of Food Sourcing

City Harvest seeks a self-motivated individual with strong organizational skills to serve as an Assistant to the Food Sourcing Department. The Assistant will provide administrative and organizational support to the Director of Food Sourcing and Food Sourcing team.

• Provide wide range of administrative and organizational support to fast-paced, high volume food sourcing department, including outreach to food donors regularly, typing, formatting documents, filing, printing, supporting a donor contact database, and creating and updating files and records.
• Maintain an organized system of tracking, monitoring and prioritizing tasks and projects.
• Maintain a general level of knowledge of all departments’ functions and activities in order to respond to internal/external inquiries and requests for information.
• Provide support to the Food Sourcing Coordinator as assigned to ensure the success of all food drives.
• Assist in coordination of large food show picks ups.
• Maintain Food Sourcing’s Quality Assurance (QA) process by tracking donor relationships.
• Manage irregular donor call-ins, updating HEROS database.
• Aquire Serve-Safe certification in order to provide appropriate information to donors.
• Assist in preparation of PowerPoint presentations.
• Other independent projects as assigned.

• Bachelor’s degree required; 1 year of experience working in an office setting preferred, ideally in an administrative role for a complex and fast-paced organization.
• Extensive experience using Microsoft Word, Excel, Outlook and PowerPoint is crucial.
• Ability to work proactively and take initiative where appropriate.
• Willingness to take on any task.
• Ability to view the larger picture.
• Experience in setting priorities and meeting deadlines.
• Excellent oral and written communication skills.
• Ability to diplomatically manage interactions with individuals at all levels inside and outside of the organization.
• Most importantly, a demonstrated ability to handle a high volume of tasks efficiently while prioritizing effectively.

Direct Mail Manager

We are seeking a Direct Mail Manager who will manage the day-to-day activities of the Direct Mail and donor services programs and,  working with the Director of Marketing, develop and implement strategies by which to attain Direct Mail objectives. The Direct Mail Manager will be based in Midtown. He/she will be responsible for developing and implementing direct mail campaigns from start to finish and later analyzing their success as well as ensuring the effective operation of the donor services department.

• Partner with direct mail consultants to ensure the creative development of all direct mail appeals meets organizational standards for messaging/branding. Offer pro-active suggestions to improve results.
• Ensure creative is appropriately trafficked internally and stays on schedule to meet mail deadlines.
• Act as day-to-day contact for all direct mail vendors including direct mail consultant, list broker, telemarketing firm, and printers/mailshops to ensure all mailing deadlines are met.
• Work with direct mail consultants and Associate Manager, Donor Systems to ensure mailings lists are accurate and provided to mailshop according to deadline.
• Develop online component of direct mail program including email solicitations, mailing specific URLs and integration with social media activities.
• Monitor direct mail response rate and financial implications, and challenge consultants to deliver improvements.
• Analyze mailing lists and newly created campaigns to determine if they are effective and produce reports as necessary. 
• Develop mail plans for all mailings handled in-house.  Manage inventory and coordinate production as necessary.
• Coordinate production of organizational materials such as stationary, brochures, business cards, etc.  Provide counsel to other internal departments as necessary on efficient material production.
• Maintain expense/income tracking documents for the direct mail program to ensure program stays on budget.  Responsible for invoice processing, PO generation and postage requests.
• Coordinate cultivation of high level direct mail donors ($1,000-$2,499.99). Includes ensuring proper RE coding, capture of activity notes, generation of acknowledgements and identification and coordination of donor participation in major donor cultivation events/City Harvest program activities.  Ensure communication of donor upgrades to major gift department.
• Oversee Donor Services department ensuring efficient and accurate gift processing, acknowledgement and database management.
• Maintain direct mail sample files.

• Bachelor’s degree or equivalent is preferred.
• 2+ years direct mail experience including knowledge of direct mail terms and concepts.
• Non-profit experience or strong desire to make a world of difference every day.
• Familiarity with direct mail response reports and ability to analyze the data to determine effectiveness of campaigns. Ability to explain findings in a variety of ways to stakeholders.
• Detail-oriented person who enjoys both marketing and numerical analysis.
• Excellent interpersonal and verbal/written communication skills. Interest in networking externally and communicating internally with all levels of employees. Outgoing personality.
• Project management & organizational skills.
• Ability to multi-task and change courses quickly when necessary. Enjoyment of a fast-paced, deadline oriented environment.
• Ability to tie statistics to emotion and emotion to marketing.
• Familiarity with Raiser’s Edge.
• Microsoft Office is required. Strong Internet skills are a requirement as well.
• Proactive person who can work well within a team and also independently. Results-oriented, accountable, self-motivated person who also desires feedback for growth.

Senior Manager, Agency Relations

We are seeking a Senior Manager of Agency Relations to lead the implementation of programs aimed at enhancing the operations and program capacity of selected emergency food programs and improve City Harvest’s capability to deliver to emergency food programs with increasing effectiveness. The successful candidate will also provide excellent customer service in support of the success of key emergency food programs and manage an agency food allocations program.

This professional will have at least 5-7 years of experience and excel in outstanding project management capabilities, be results-oriented, have a proven ability to mobilize diverse constituencies to work together toward a common goal and possess a strong customer focus. The Senior Manager reports to the Director, Programs and will be based in our Midtown NYC headquarters.

• Ensure the success of key City Harvest projects that enhance the operations and program capacity of selected emergency food programs to better serve their clients. Support the City Harvest Agency Relations department’s continuous improvement of systems that guide workflow.
• Ensure excellent customer service to an assigned portfolio of emergency food programs. Provide direct and targeted support regarding distribution methods, City Harvest food delivery, inventory and food safety practices to ensure there exists a methodology for giving clients food and assurance that food is safe for consumption.
• In conjunction with key City Harvest Operational departments, ensure the safe and efficient delivery of food to City Harvest’s network of agencies.
• Lead in the implementation of and monitor agency compliance with organizational and national policies both for the City Harvest agency network and for a portfolio of agencies. Manage agency compliance violations and corrective action plans for the City Harvest agency network.
• Lead development and implementation of a community coalition aimed at enhancing emergency food program capacity.
• Manage the food allocations initiative to ensure equitable distribution of all food across City Harvest’s network of emergency food program accounts. Represent City Harvest in the Community and At Anti-Hunger Forums to Ensure Our Knowledge, Expertise and Voice Helps to Shape Policies and Programs in Support of Emergency Food Providers.

• Bachelor’s degree from an accredited college or university
• 3+ years of supervisory experience
• Outstanding project management and implementation skills
• High initiative, proven track record of meeting and exceeding written goals, detail orientation and self-directed with a proven success in managing multiple projects simultaneously in a fast-paced environment.
• Demonstrated ability to turn conceptual direction into strategies and actionable items and successful implementation of those actions.
• Outstanding capability to get results through delegation
• Strong planning and facilitation skills
• Superior ability to influence multiple constituencies; strong expertise in identifying, cultivating and maintaining partnerships
• Skilled in identifying and applying learnings and knowledge generated from internal and external work; a strong analytical thinker.
• Problem solver. Strong interpersonal skills to work effectively in teams and with a wide variety of people and in diverse communities.
• Strong communication skills; excellent writer, active listener
• Computer Skills – proficient in use of Microsoft Word, Excel and Outlook
• Fluency in Spanish a plus

Director of IT

We are seeking a Director of Information Technology who will manage and enhance all aspects of the operation of City Harvest’s internal technology infrastructure, services and applications. This position also includes a “futures” perspective, with responsibilities in analyzing, recommending and planning new technical environments given the changing needs of the business. The Director of IT reports directly to the Executive Director and will be based in our NYC headquarters in Midtown. He/she will have several direct reports.

• Identify requirements, evaluate alternatives, and implement high quality solutions supported by Information Technology that serve the information and communication needs of the company.
• Develop, plan, and implement the overall strategic goals of the organization's network system. Evaluate and recommend changes to current and project future network requirements to meet the organization's needs.
• Deliver strategic, tactical, and operational leadership in all aspects of IT, including but not limited to hardware, software, network, applications, data security, backup and recovery.
• Develop, improve and enhance high quality processes (and software) in the areas of IT System security, recovery, accessibility, and performance.
• Analyze business needs, present technology options for current systems and structures, make recommendations for hardware and software upgrades, transitions and purchases and implement solutions.
• Develop system designs including functional specification, design specification and production of deliverables, and assist in post implementation training, support and enhancement of systems.
• Communicate to staff, organization-wide, about systems procedures, planned changes, systems problems and resolutions to problems.
• Oversee vendor negotiations
• Manage IT staff in all aspects related to maintaining the current technical infrastructure and application development environment.
• Perform all other duties assigned as part of a cooperative team effort.

• Bachelor’s Degree (BA or BS) in Computer Science, Engineering, Business Management, Information Systems or related field is preferred
• 7+ years related increasingly responsible experience in Information Systems, experience managing a company network and Internet, including remote access, web, ip telephony, and email services
• 5+ years of supervisory experience
• Experience with Windows Enterprise Server 2003/2008, Share Point 2003/2007, MS SQL 2005/2008 Cisco Networks  Exchange 2003/2007, Terminal Services, Access, MS Office Suite 2003 and 2007, Outlook. Microsoft GP10, FRX Reporter, HRIS, and Inventory Management
• Knowledge of networking protocols, LAN, Active Directory, and Group Policy
• Ability to support a Microsoft Windows-based environment and custom programmed software applications
• Database management and development experience a plus. Programming experience with database and web applications
• Experience in creating and managing external partner relationships; top notch negotiating skills
• Results oriented; able to understand business requirements and provide solutions.
• Ability to manage technical change and transition and yet maintain the status quo of day-to-day operations at the same time
• Outstanding communication skills; ability to speak with people at all technology knowledge levels
• Excellent project management skills
• General accounting and budgetary experience
• Open and willing to learn new technology
• Interest in bringing new ideas and technologies to the organization
• Experience preparing written internal proposals and schedules
• Ability to drive enabling technologies which create business efficiencies and results
• Dedication to a customer service oriented environment

Intern - Journalism

We are seeking a self-motivated individual with outstanding writing skills to serve as a Journalism Intern for City Harvest. The Journalism Intern serves as editor of our monthly in-house staff newsletter and assists with other electronic and Web-based communication with our staff.

• Research and gather story ideas
• Coordinating and developing monthly newsletter, including soliciting article submissions and creating other venues for City Harvest staff to have a voice
• Working with the Executive Assistant to develop writing communication materials for staff
• Assist staff in producing internal and external communications, including a monthly e-newsletter, news updates on the City Harvest portal
• Fact check, proofread, and edit as necessary
• Performs related duties as required

• Bachelor’s and/or Master’s degree candidate, preferably in English, Journalism, Public Relations, or Liberal Arts
• Previous internship or writing experiences combined with a Journalism or English major desirable; previous newsletter experience a plus
• Excellent writing, editing and organizational skills
• Attention to detail
• Willing to work in fast-paced environment
• Self-starter who can take direction and contribute ideas
• The ability to work independently on projects while meeting deadlines
• Photography skills also a plus
• Microsoft Office: Excel, Microsoft Outlook, Word, PowerPoint and nice to have Microsoft Publisher

• Interns are expected to work a minimum of 12 hours per week and must be available to work at least 2 days per week for duration of a least 8 weeks.